FAQ – Frequently Asked Questions
FAQ
🚚 SHIPPING & DELIVERY
How long does delivery take?
Orders are processed within 1–3 business days. Delivery to Croatia and EU countries usually takes 5–12 business days.
Do you ship internationally?
Yes! We ship to most European countries and internationally. Delivery times may vary depending on your location.
How much does shipping cost?
Standard shipping is €3.99. Free shipping is available on orders over €50.
Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email.
📦 RETURNS & REFUNDS
What is your return policy?
We accept returns within 14 days of delivery. Items must be unused and in their original packaging.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
How long does a refund take?
Refunds are processed within 10 business days after we receive and inspect the returned item.
🧺 PRODUCT QUESTIONS
Who are these products designed for?
Our products are ideal for travel, small apartments, dorm rooms, camping, RV living, truck drivers, and everyday small laundry needs.
Are the products suitable for all clothing types?
Our mini washer and dryer are designed for smaller items such as socks, underwear, t-shirts, baby clothes, and delicate fabrics. They are not suitable for heavy items like jeans, jackets, or towels.
Do I need to install anything?
No installation is needed! Simply plug in and start using the product. No plumbing or complicated setup required.
Is the mini washer/dryer safe for delicate fabrics?
Yes! The gentle washing and warm air drying functions are suitable for delicate fabrics.
💳 PAYMENTS
What payment methods do you accept?
We accept major credit cards including Visa and Mastercard, as well as PayPal.
Is my payment information secure?
Yes. All payments are processed securely through Shopify’s encrypted payment system with SSL protection.
📧 CONTACT
How can I contact you?
You can contact us anytime at:
We usually respond within 24 hours.