Refund & Return Policy

At GoWashino, we want you to feel confident with your purchase. If you are not fully satisfied with your order, we are here to help.

Returns

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return:

• the item must be unused and in its original packaging

• the item must be in the same condition you received it

• proof of purchase or receipt is required

To request a return, please contact us at:

info@gowashino.com

Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless:

• the item arrived damaged

• the wrong item was received

• the product is defective

If your return is approved, we will provide instructions on how and where to return your package.

Damaged or Incorrect Items

Please inspect your order upon arrival.

If your item is damaged, defective, or incorrect, contact us immediately at info@gowashino.com so we can resolve the issue as quickly as possible.

Non-Returnable Items

Certain items cannot be returned, including:

• personalized or custom-made products

• gift cards

• sale items

• hygiene or personal care products once opened

If you are unsure whether your item qualifies for a return, please contact us before purchasing.

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, please return the original product (if eligible) and place a new order.

European Union 14-Day Cooling Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Returned items must still meet the return conditions listed above.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that banks and payment providers may require additional processing time.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

info@gowashino.com